Tap on the sensor you'd like to remove. If no prompt appears, please contact our Support team at 1-877-932-6233 or via Live Chat for further assistance. On the thermostat, select the hamburger menu (). That's to say, it acts upon the occupancy readings from all of your sensors—not just the ones participating in the scheduled Comfort Setting. Room Sensors are compatible with SmartThermostat with voice control, ecobee4, ecobee3 lite and ecobee3. You can pair Room Sensors to it to take advantage of ecobee Smart Features like Smart Home/Away and Follow Me mode. Also represents the internal sensor of an Ecobee Thermostat. Read more. In order to best detect occupancy changes, the best placement for a Room Sensor is about five feet off the ground in a location that's facing the entire room. There should at least be an option to sync temparutes with the main thermostat. Unfortunately, there’s no easy and simple way to select which sensor to use at any given time. What temperature set points are in effect when Smart Away is running? Help! I'll ask the obvious: Where are your sensors placed? Avoid locations that may have the sensor come into contact with any external factor that may influence its readings. The thermostats internal temperature sensor isn't working and this device must be replaced. By choosing which sensors participate in each Comfort Setting, you'll have complete control over which sensors your ecobee thermostat uses to calculate the average temperature. This ID corresponds to the ID on the back of the Room Sensor. I don't want a single reading from my kitchen sensor to determine my home's temperature. placing a Manual Hold) activates the Home Comfort Setting. I’m amazed at the precision, refresh rate, and range. If your firmware version is not up-to-date, please contact ecobee Support at 1-877-932-6233 or via Live Chat to request a firmware upgrade. Basically, the covers were put on in the wrong position. Using the app? The open air range of the sensors is probably 100 feet or more. MANAGE YOUR HOME THERMOSTAT (ECOBEE, CARRIER CôR or BRYANT HOUSEWISE BRANDS) • SECURE: Communicate using trusted, secure, two-way PIN • DISPLAY: View temperature and humidity • ALERTS: App sends you notifications when there are alerts • REMOTE SENSORS: Show all the info from your ecobee sensors • REPORTS: View temperature, humidity, equipment on, and sensor temperature … I think the Ecobee's energy saving feature is what causing this problem with some furnaces. 2) When the remote sensor pairing message appears on your thermostat, tap No, Don't Ask Again, and then Yes, Ignore. They keep you comfortable while saving you money. If your thermostat does not work quite well, then it means that you have issues in its heating system. Go to MAIN MENU > SENSORS. When it's active, Smart Home will stay in effect until. Based on the rankings, calculates the optimal home temperature for the active Comfort Setting. When I try to change the temperature up or down it goes directly to the lowest temperature which is 7.5 degrees Celsius. If you place your remote sensors too far from the ecobee thermostat, they will become unreliable or not work altogether. I have finally been able to get the Ecobee lite to show up in Vera but it does not work properly. However, there are some cases where you cannot be able to do that because in your house thermostat not reaching the set temperature. (3 hours for Lyric, and it STILL didn't work right.) Because each Comfort Setting might have an entirely different mixture of participating sensors, a sudden change from one Comfort Setting to another could result in a rapid rise or drop in average temperature. To Configure Temperature Correction. # Discovery. Range: up to 45 feet from the thermostat (barriers and obstacles such as thick walls or different floors, and other devices broadcasting on the same 915MHz frequency, such as a baby monitor, cordless phones, etc., may lower range). Or, if your sensor is having trouble connecting to your thermostat, your thermostat will use its built-in temperature sensors instead. If everything is in order then I honestly am not sure. Press J to jump to the feed. As posted by r/rfduke , the solution is: "Ecobee support asked me to take one apart and check if the motion sensor (a small circular pillar with a little plate like a solar panel) was aligned properly with the the little window on the front. Viewing angle: approximately 120° horizontal and 25–30° vertical. Quick question for everyone. Agree! I'm happy to say that the shortcomings of Ecobee's finance department are NOT shared by engineering. How does sensor participation work when I adjust the temperature manually? Your ecobee’s schedule consists of temperature profiles called Comfort Settings. You may need to back out of the menu or clear any full-screen alerts first. To avoid this, your ecobee makes the transition from one Comfort Setting to the next, gradually. Tip: A sensor that is placed too far from your ecobee thermostat and/or interference from other electronic devices could also be the source of frequent disconnects. Standing in front of your ecobee, hold up your Room Sensor and pull the green tab out of the back. If you leave a room and its sensor stops detecting motion, that sensor's temperature readings will be gradually (not immediately) removed from your ecobee's set point calculation over a 30-minute period. Using Room Sensors with your ecobee can help you achieve a more balanced temperature throughout your home by minimizing hot or cool spots. There's no wrong way to use your Room Sensors. From your thermostat's Main Menu, select Sensors. Ensure your Room Sensor's battery isn’t too low. Calibration is needed for the ecobee’s temperature sensor to get an accurate reading of your home’s temperature. Ensure this does not match any of your sensors. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. If I use the ecobee mobile app or website, I notice that the thermostat (specifically the thermostat) will read 70 and then a few seconds later it will read 65. Clicking up and down to any temp it stays at 7.5. When Follow Me mode is enabled your thermostat: What happens if none of the sensors participating in the active Comfort Setting report motion? Learn more. The web when you look at sensors does correctly report. Similarly, does ecobee work with humidifier? An independent temperature sensor was used to verify the real temperature and the ecobee varies between 0 to 8 degrees too low. Your ecobee will notify you that it has detected a Room Sensor. Once an Account has been set up, and the API key has been authorized, Thermostats and Remote Sensors will be discovered automatically. Our basement has a separate mini split. Temp sensor question. Basically, the covers were put on in the wrong position. Go to Settings. If your sensor is detecting the temperature and connecting to the thermostat, but not detecting occupancy, this is probably what’s going on. What happens to Follow Me mode if I manually adjust the temperature while it's running? Smart Home and Smart Away cannot be triggered during a scheduled Sleep period. ; Running into snags. Installation Ranks them according to where you’re spending the most time. If this is the case, follow the below steps to add the unwanted Room Sensor to the Ignored Sensors List. Read more. Smart Home uses your Home Comfort Setting's hot and cold set points. Sensor Facts The sensors include a motion detector to tell the ecobee which parts of your house are active. The GLAS has sensors on its front to measure temperature, air quality, and whether or not you’re home. (This is called placing a Manual Hold. Both the room sensors when paired with one of the thermostats are consistently reporting 1.5 degrees celsius lower than the thermostats. check out the section on troubleshooting pairing issues. This will add the sensor to the Ignored Sensors list. How does my ecobee thermostat manage sensor participation when it's changing from one Comfort Setting to the next (e.g. Smart Home intelligently switches on your Home Comfort Setting for maximum comfort. ; Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. These can include vents, fans, and direct sunlight. A low battery will cause frequent disconnects and may prevent the sensor from re-pairing. Ecobee discovered that some of their sensors had been incorrectly assembled. I'm spending most of my time in the living room this evening, and I just walked by my kitchen's Room Sensor. For the main zone we have one ecobee 3 lite thermostat. Or when you’re away, only turn heating on if the temperature falls below 62F and turn cooling on if the temperature rises above 85F. There are two ways to change your Participation Settings: MAIN MENU > SENSORS > Tap the sensor you wish to change > PARTICIPATION, MAIN MENU > COMFORT SETTINGS > Tap the Comfort Setting you wish to change > Edit participating sensors. Select the trash icon in the top-right corner, then select Unpair. It shouldn't be that hard to have a temperature sensor be accurate. Not that the existing install wasn’t working, it just wasn’t working as well as it could be, or connected into the system the way I would have liked. Nest sensors sense temperature only (lacks motion). PhilB December 12, 2016, 12:19am #2 Mine has been consistent in its temp readings. Remove the battery cover or sensor stand from the back of the sensor. Adjusting the temperature on your thermostat or in the app with the temperature slider (i.e. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. Ecobee SmartThermostat review: New remote sensor Alexa is nice and all, but the best parts of Ecobee's thermostats have been the remote sensors, which can detect both temperature and occupancy. ecobee sensors record temperature and motion. We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. And while this may not sound much different from your everyday, run-of-the-mill programmable thermostat, it’s unique in that it has a mobile app, can be controlled from anywhere, and can connect to other smart devices. Press question mark to learn the rest of the keyboard shortcuts. The Ecobee line of smart thermostats can use remote sensors to monitor the temperature in other areas of your house, rather than just where the thermostat is. Occupancy is based on a person's continued presence within a Room Sensor's viewing angle—not merely motion detection. One Room Sensor included, 2-pack sold separately; EASILY INSTALL YOURSELF: It only takes about 30 minutes, thanks to an easy to follow installation guide and an in-app step-by-step walkthrough 4.5/5. This guide will help you troubleshoot the wiring and other electricity problems that can cause your thermostat not to turn on, click without turning on, or reboot constantly. The ecobee Smart Thermostat is a simple, stylish way to control your heating and cooling throughout your home. * ecobee3 lite does not have a built-in occupancy sensor. Nest has improved its data feedback but lacks the charts and detail of ecobee. ecobee Room Sensor and the next-generation SmartSensor are the only thermostat sensors that detect both temperature and occupancy. Comfort Settings make sure your home is the right temperature during specific activities in your schedule. Ecobee today announced a new thermostat called the Ecobee SmartThermostat with Voice Control.Similar to previous versions of the product, the updated Ecobee can help reduce energy consumption through automated temperature control, as well as provide easier thermostat adjustments thanks to HomeKit support. Access their readings remotely with the ecobee app or the Web Portal. To put it differently, the more time you spend in front of a particular sensor, the more weight your ecobee will assign to that sensor's readings. Smart thermostats such as the products of the Ecobee company now not only have energy-saving functions or can monitor temperature and humidity. 2. I checked the room temperature with a digital infrared thermometer, and the thermostats are in sync with the infrared thermometer, but the sensors are 1.5 degree C lower. whatever) you can adjust that bias.calibration and effectively control … Lastly, the sensors all starting to come through … but I only see the channels that are related to motion detection it looks like - nothing that tells me that actual temperature in each room The sensor channels are created dynamically based on the capabilities of the sensor. The remote sensors do not include a humidity sensor, but the ecobee does. Home, Away, and Sleep) you want the Room Sensor to participate in by checking or unchecking the boxes. I immediately contacted Ecobee technical support and told them what was going on. Ecobee considers its remote sensors as occupancy sensor (not motion detector) and if you look at the ecobee APIs, ecobee states the following limitations: The remote sensor data will only show computed occupancy, as does the thermostat. Using a thin tool such as a pen, plastic card, or screwdriver, slip the tool into one of the recessed corners of the battery cover. I called tech support and they suggested resetting the sensors, which I did but I am getting the same results. Set a schedule, set your desired temperature, and the thermostat does the rest. from Home to Sleep, or Home to Away)? Smart Home/Away works independently of the sensor participation rules you've set up for your Comfort Settings. Kinda a pain when you want to make sure downstairs does not get too cold in the winter. Whenever a sensor pairing message is displayed on your ecobee smart thermostat, look for the 4-Digit ID displayed on the message. You can also create additional custom Comfort Settings via the Web Portal, Confirm that your ecobee thermostat is running the latest firmware, Ensure your ecobee firmware is up to date. Room Sensors are compatible with the following thermostats: Go to MAIN MENU > SENSORS on the thermostat, the ecobee app or the Web Portal and look for the following icons: The sensor is currently active/participating (sensor is filled in with white), The sensor is currently inactive/not participating (sensor is hollow), The sensor is not connected and not participating (sensor is hollow and has no signal waves). ecobee keeps 18 months of detailed charts for temperature, motion, and weather. Outage History ... @jaredlander Two questions for @ecobee: 1) I have a sensor that in the app rarely registers occupancy correctly & the temperature is very wrong, like reading 79 when we're cold in hoodies. Tap Yes to proceed with pairing. 3) Choose a sensor name from the list or enter a custom name by selecting Enter Your Own. Room sensor doesn’t work. If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. I can see when some cooking happened in the nearby kitchen from the short spike in the humidity in the living room. I use lots of sensors at work as a physicist and this little guy is top notch. When I walk up to my thermostat it says 69 but it is in fact 78 and that makes perfectly good sense since in my settings I told the ecobee3 to use the bedroom temperature to control the ecobee. To activate a Room Sensor, ensure that your ecobee is awake (pictured below) by either standing in front of it or touching the screen. Gently lift the prongs in the middle of the battery slot with your index fingernail. I think my $279 thermostat should know what temperature it is. During the busiest time of day, when your Home Comfort Setting is active, you may want to have multiple sensors participating; e.g. Im reading about the temp sensors and they sound cool. The bedroom sensor is also set as the control sensor so when I look at my thermostat it is actually displaying my bedroom temperature not the temperature in the rest of my house. Both the room sensors when paired with one of the thermostats are consistently reporting 1.5 degrees celsius lower than the thermostats. (, If you're unsure what settings you’d like to use, leave all of the boxes checked for now. Here’s a way around that, though, which lets you pick which sensor to use and when to use it. ecobee Sensor Range Communicating Range. The . P.S. Say you place a room sensor in your home office, and it's currently 73 degrees, but your smart thermostat in the front entrance is reading 70. You can adjust this setting according to your preference by going to the following screen on your thermostat or in the app: MAIN MENU > SETTINGS > PREFERENCES > HOLD ACTION. The open air range of the sensors is probably 100 feet or more. Not to worry! They also include a temperature sensor so it can figure out the best way to keep you comfortable. When I leave a room, how long will it be until that Room Sensor's temperature readings no longer factor into my ecobee's temperature averaging calculation? I am starting to think I have a bad unit as my other unit (I have two, same house) has no issues and reads the correct temperature. Question. I noticed the heat wasn't actively running when that email came in and I was about to hop in the shower anyway so I went ahead and took a shower. Gently pull upwards to release the sensor. If none of your participating sensors report motion for 30 minutes, your ecobee will set the temperature based on the average of all participating sensors (even in the Sleep Comfort Setting). You can also create additional custom Comfort Settings via the Web Portal. What temperature set points are in effect when Smart Home is running? If you would like to re-enable pairing for that sensor, tap Ignored Sensors (found under MAIN MENU > SENSORS) and re-enable pairing. Ecobee multiple zones feature is one way to control the temperature in your home, the other option is to use multiple sensors. Get something cheaper, as the room sensor it comes with does not work at all, and when you call ecobee they tell you to return it because it’s in the warranty period, but it is already installed on the wall, so you’d have to be willing to live without your thermostat to return it. Check out the section below on Sensor Participation and Comfort Settings for more information. For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. This will automatically pair the sensor. Some thermostats, including the GoControl, have a calibration or bias setting for the built in temperature sensor. Tap Next when you are done. Using the same tool, gently pry the battery from the battery compartment. 4) Choose what Comfort Settings (i.e. Installing your new thermostat. In Follow Me mode, how much weight does my ecobee assign to a single reading versus the many readings from the living room sensor? If you leave a room and its sensor stops detecting motion, that sensor's temperature readings will be gradually (not immediately) removed from your ecobee's set point calculation over a 30-minute period. Remote Sensors. Sensors use a low-power radio frequency 915MHz to communicate with your ecobee From the manufacturer. ecobee sensors work with ecobee thermostats, cameras, and ecobee Haven, the responsive home monitoring solution, for whole home comfort and peace of mind. The latest devices can be controlled with an app from anywhere in the world, give feedback when it is too hot or too cold and have voice control. 8. By using the occupancy information reported by your ecobee thermostat's built-in occupancy sensor* and the Room Sensors paired with your ecobee, Smart Home/Away tracks your household's comings and goings to set the temperature for comfort or savings. In many homes, people suffer from temperature ecobee room sensors read the temperature in the rooms that matter most and deliver temperature in the right places. *Actual number is based on your ecobee's ongoing analysis of your HVAC's equipment's ability to recover the temperature gap. The Follow Me feature of your ecobee Smart Thermostat helps better manage the temperature in the rooms of your home that are occupied by utilizing your ecobee Room Sensors… Home, Away, and Sleep) you'd like it to participate in. Your ecobee smart thermostat will attempt to heat or cool your house to approximately 71 degrees as a middle ground. When Home is active the sensors participating in that Comfort Setting participate in Follow Me mode. Then go to Installation Settings. The Ecobee comes with a sensor, can I use that as an ST motion sensor, connected to my hub? Out of the box, the Ecobee doesn't work that way. ecobee thermostats can support up to 32 Room Sensors. Ecobee discovered that some of their sensors had been incorrectly assembled. Doing so will ensure that your bedroom remains the temperature you like throughout the night. Using a thin tool such as a pen, plastic card, or your fingernail, slip the tool into one of the recessed corners of the battery cover. Somehow that reset the furnace but it only blew hot air for a few hours. No more going to bed too hot or too cold! We install ecobees on all our new construction homes now. Monday, February 15(Ontario Family Day)9 a.m. to 9 p.m. EST. I'm guessing you've checked all that. Power-cycle your ecobee thermostat by removing it from the wall and leaving it off for about two minutes. every 5 minutes? The advertised maximum range of the sensors is 45 feet. Heating and Cooling will not run until this is corrected. Press Cancel on the thermostat Home Screen. Posted by just now. I understand that I can adjust the ecobee temperature manually, however my issue is that the ecobee temperature varies from 0-5 degrees warmer than the actual temperature. 2) Look for a message on your ecobee’s screen. When a Room Sensor isn't participating in a Comfort Setting, what does my ecobee thermostat do with its reading? Vote. Not ideal, but at least they would match. Had a call today and the stat was not calibrated correctly and the homeowner wasn’t using the sensor at the time (first ecobee I’ve seen that was off). Log-in not working? Then, once a Thermostat thing has been created, the Remote Sensors associated with that thermostat will be added to the inbox. Replacing a Room Sensor battery involves gently prying off the battery cover, popping the battery out, and replacing it with a fresh, Factors that can reduce battery life include a high or low ambient temperature and placing the sensor in a high-traffic area, unpair your sensor(s) from the old thermostat and pair them to the new one, Learn how to change a Room Sensor battery, Sensor Participation and Comfort Settings. Takes the temperature and occupancy readings from each of the sensors participating in the scheduled Comfort Setting. Here you see what is going on. Ecobee is a smart thermostat. What the Ecobee does not do that the Nest does is "learn" what temperature you want. I even made the rookie mistake of not closing my furnace door when I hooked up the C wire. The advertised maximum range of the sensors is 45 feet. Please have your ecobee's serial number (found under MAIN MENU > ABOUT) or your ecobee's registered email address on hand. The more sensors you add, the smarter your ecobee performs, making your home even more comfortable. Detects both temperature and occupancy and communicates those readings to the thermostat. My ecobee thermostat won't turn on. If your sensor uses the circular battery cover: Ensure the battery is inserted positive (+) side up as shown here.
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